Return Policy

REFUND AND RETURN POLICY

TKB Essential

Last updated: May 1, 2026

At TKB Essential, we want to ensure your satisfaction. If an item does not suit you, you may request a return or exchange in accordance with this Refund and Return Policy.

By making a purchase on www.tkbessential.com, you agree to the conditions described below.

1. RETURN PERIOD

You have 30 calendar days from the date your order is received to request:

  • a return;
  • a size exchange;
  • a refund (if applicable).

After this period, we will unfortunately no longer be able to accept the request.

2. RETURN ELIGIBILITY CONDITIONS

For a return to be accepted, the item must strictly be:

✅ unworn

✅ unwashed

✅ unused

✅ in its original condition

✅ with the original tags attached

✅ in its original packaging where possible

 

Items showing signs of use, washing, perfume, deterioration, or alteration will not be accepted.

3. NON-ELIGIBLE ITEMS FOR RETURN

Returns will not be accepted in the following cases:

  • worn clothing;
  • washed clothing;
  • items damaged after receipt;
  • stained or altered products;
  • products without original tags;
  • requests made after the 30-day period.

TKB Essential reserves the right to refuse any return that does not meet these conditions.

4. SIZE EXCHANGE

We understand that a size may sometimes not be suitable.

Size exchanges are permitted subject to:

  • stock availability;
  • compliance with the return conditions;
  • a request made within the 30-day period.

If the requested size is no longer available, a refund or store credit may be offered depending on the situation.

5. RETURN COSTS

Cases where TKB Essential covers return costs

Return costs will be covered by TKB Essential when:

  • an incorrect item was sent;
  • a received product is defective;
  • an order error is attributable to our team;
  • the size sent does not match the one ordered.

Cases where the customer covers return costs

Return costs remain the responsibility of the customer when:

  • the wrong size was selected when placing the order;
  • the customer changes their mind;
  • the product does not match a personal preference;
  • the customer no longer wishes to keep the item through no fault of ours.

Initial shipping costs are generally non-refundable.

6. RETURN PROCEDURE

To initiate a return, please contact our customer service team at:

📧 tkb@tkbessential.com / tbktbkessential@gmail.com

📍 514 Elmwood Ave, Kingsport, Tennessee

Please include in your request:

  • your order number;
  • the item(s) concerned;
  • the reason for the return;
  • photos of the product if it has a defect.

Our team will provide you with return instructions and the shipping address.

Returns sent without prior validation may be refused.

7. REFUNDS

Once your return has been received and inspected, you will be notified by email of the approval or rejection of the refund.

If the refund is approved:

  • it will be processed via the original payment method;
  • the processing time will depend on your bank or payment provider.

Refunds may take several business days to appear in your account.

8. DEFECTIVE PRODUCTS OR ORDER ERRORS

If you receive:

  • an incorrect item;
  • a damaged product;
  • a defective item;

please contact us as soon as possible at:

📧 tkb@tkbessential.com / tbktbkessential@gmail.com

📍 514 Elmwood Ave, Kingsport, Tennessee

We are committed to finding a swift solution, including depending on the case:

  • an exchange;
  • a replacement;
  • a refund.

9. REFUSED OR UNDELIVERED ORDERS

If an order is returned to TKB Essential due to:

  • an incorrect address provided by the customer;
  • refusal of receipt;
  • extended absence preventing delivery;

reshipping costs may be charged to the customer.

10. CONTACT

For any questions regarding our return and refund policy:

TKB Essential

📧 tkb@tkbessential.com / tbktbkessential@gmail.com

📍 514 Elmwood Ave, Kingsport, Tennessee

Thank you for trusting TKB Essential. Your satisfaction remains our priority.